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- I love the internet
With so many resources online, you can now supplement your skills with these online tools to make 1 + 1 = 3! Check out the following online tools to step your game up! Jitter: https://jitter.video/ With Jitter, you can easily create motion graphics to add dynamic content to your websites and presentations that look a million dollars. MicroCopy: https://www.microcopy.me/ MicroCopy provides all your engaging short copy you need to support your organisations human centred tone of voice. QuilBot: https://quillbot.com/ QuillBot's paraphrasing tool helps millions of people rewrite and enhance any sentence, paragraph, or article using state-of-the-art AI
- A common business process automation mistake!
Often organisations contract technical consultants who are familiar with amazing tools such as Microsoft Power Automate, UI Path and Pega Platform to help them automate low value administration. But too many make the same mistakes and pay heavily for it. The Situation Your organisation is drowning in excel spreadsheet, emails and document administration. Surely there is a better way - after all, the digital marketing that is streaming to you across LinkedIn, Facebook and Email is telling you that organisations just like yours are automating and saving ten's of thousands of dollars. At the end of your patience, you click on one of the ad's that promise to take the admin weight off your shoulders. Before you know it, you have parted with your email address and received a call to book a demo. The technical consultants share your hatred of excel documents and emails. They tell you that your processes are ripe for automating and that their consultants will get started with their tool of choice - as soon as you can sign a letter of engagement, yet another document. Alarm bells should be ringing. Automating the human process instead of the business process using data Pairing one of your team members with a technical consultant can deliver results very quickly. After all, who doesn't want to get rid of the manual tasks they complete on a daily, weekly and monthly basis. Before you know it, a number of processes are now migrated to an automation platform and its very impressive. Now that we have automated happy path scenarios, it's time to look at edge cases that often occur, because after all we are dealing with humans... But the automation has come undone. Why didn't the automation cater for the customer emailing from another address, or consider the impacts of the customer's business being acquired? Surely it can't be that hard, we deal with that all the time with humans - maybe we can leave this edge case to be handled by administrators. Wait, manual changes will break the automation further? How did we get here? A typical mistake is to automate exactly the process the human was following, instead of understanding the data that needs to be created, read, updated and deleted as part of the business process. It's important to take a data centric design approach to delivering automation. Automation platforms like Microsoft Power Automate provide powerful centralised databases that can be used to create a decoupled data model that allows you to deal with edge cases. Simple design principles such as creating a unique identifier that is not the company name or email address can pay dividends later in your automation journey. Does this sound familiar? Tell us your story or for a free consultation on how to get out of a bind like this contact us today! #automationtips #MSPowerAutomate #BusinessProcessAutomation #BPM
- Win with digital and data
What is digital transformation? If you ask me, it is simply taking anything that isn't a 1 or a 0 and turning it into a 1 or a 0. Because if its a 1 or a 0, it's data and you can compute it. If you can compute it then the sky is the limit! Organisations who adopt digital are winning As consumer live an ever-increasing amount of their lives online, they are demanding more personalised services to meet their needs. However, for organisations, being customer centric comes at a cost. One-way organisations are addressing this is by adopting digital solutions. Organisations who are adopting digital solutions are seeing greater brand loyalty, business agility and reduced operating costs. They are also seeing the number of systems they operated and the data they collect growing exponentially. And while becoming customer centric means individual applications have a shorter life span – new long-term value is being discovered in the data. Becoming data driven Once a biproduct of business processes, data now delivers significant value for organisations. This has resulted in leading organisations establishing Chief Data Officer(CDO) roles that report directly into the CEO. CDOs are tasked with enabling the organisations vision to become more data driven, using insights and predictive analytics to support operational and strategic decision making. But another characteristic of digitisation often hampers the efforts of CDOs; the ever-increasing rate of change. Traditional approaches that only consider data at the end of a process fail to meet the velocity requirements of a digital business. Organisations must begin to consider data throughout an organisation’s hierarchy, and at every stage of a programme’s delivery. Want to start on a data driven digital transformation? Get in touch today!